Question 1

Can I change or cancel my order after placing it?

Accepted Answer

We start processing orders quickly, so changes or cancellations aren’t always possible. If you need to update something, contact us as soon as possible and we’ll do our best to help before the order is shipped.

Question 2

I didn’t receive an order confirmation — what should I do?

Accepted Answer

First, check your spam or promotions folder. If it’s not there, it’s possible the email was entered incorrectly or the order didn’t go through. Contact us and we’ll verify it for you.

Question 3

Can I place an order without creating an account?

Accepted Answer

Yes, you can check out as a guest. However, creating an account allows you to track orders, save your details, and check out faster next time.

Question 4

How long does shipping take?

Accepted Answer

Orders are usually processed within 1–2 business days. Delivery typically takes 2–5 business days, depending on your location. During busy periods, shipping may take slightly longer.

Question 5

How much does shipping cost?

Accepted Answer

Shipping costs are calculated at checkout based on your location and selected delivery method. We may offer free shipping on orders above a certain amount.

Question 6

Do you ship internationally?

Accepted Answer

Yes, we ship to most countries. Delivery times and shipping costs vary depending on the destination.

Question 7

How can I track my order?

Accepted Answer

Once your order ships, you’ll receive an email with a tracking link so you can follow your package in real time.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards, as well as popular online payment methods available in your region.

Question 9

Is it safe to pay on your website?

Accepted Answer

Yes, all payments are processed through secure, encrypted systems. We do not store your card details.

Question 10

Can I pay on delivery?

Accepted Answer

Cash on delivery may be available in certain locations. You’ll see this option at checkout if it’s supported for your address.

Question 11

Can I return a product if I’m not satisfied?

Accepted Answer

Yes, you can return items within 14 days of delivery, as long as they are unused and in original packaging.

Question 12

How do I start a return?

Accepted Answer

Contact our support team with your order number and reason for return. We’ll provide instructions on how to send the item back.

Question 13

Do I have to pay for return shipping?

Accepted Answer

Return shipping costs are typically the customer’s responsibility unless the item is damaged or incorrect.

Question 14

When will I receive my refund?

Accepted Answer

Once we receive and inspect the returned item, refunds are processed within 3–5 business days to your original payment method.

Question 15

Are your products authentic?

Accepted Answer

Yes, we only sell genuine, high-quality products sourced from trusted suppliers.

Question 16

Will the product look exactly like the photos?

Accepted Answer

We do our best to display accurate images, but slight differences in color or appearance may occur due to lighting or screen settings.

Question 17

What if an item is out of stock?

Accepted Answer

If a product is unavailable, you can sign up to be notified when it’s back in stock.

Question 18

What if my order arrives damaged or incorrect?

Accepted Answer

If you receive a damaged or wrong item, contact us within 48 hours of delivery with photos, and we’ll resolve it as quickly as possible.

Question 19

My package says delivered, but I didn’t receive it. What now?

Accepted Answer

Check with neighbors or your local courier first. If you still can’t find it, contact us and we’ll help investigate.

Question 20

How can I contact you?

Accepted Answer

You can reach us via email or through our contact form. We typically respond within 24 hours on business days.

Česta pitanja

Orders

Shipping

Payments

Returns & Exchanges

Products

Issues & Support